Terms & Protocols

Our Policies

To ensure the best experience for all our guests, please review our spa protocols and booking terms.

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Bookings & Deposits

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40% Deposit: A 40% deposit of the actual cost of service is required to confirm all bookings.
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Appointment Only: All services, including body scrubs, are strictly booked by appointment only.
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No Refunds: Please note that no refunds are issued after 3 months.

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Spa Protocol

To create a calm and rejuvenating atmosphere, guests are invited to arrive a few minutes early for their appointment. This allows time to relax, unwind, and enjoy a cup of herbal tea or the peaceful ambiance before your session begins.

Late Arrival

If you arrive late, your session may be adjusted to respect the next guest's scheduled appointment.

Cancellations

Please provide at least 24 hours' notice for any rescheduling or cancellations.

Have questions about our policies?

callContact Us: 024 195 4900